FAQ

Mailclub subscription orders are processed within 3–7 business days after payment is received, unless stated otherwise on the product page.

Your letter will be shipped at the end of each month.

Standard shipping times vary by location:

• Australia: 4-8 business days
• International: 2-4 weeks

These estimates may be affected by postal delays or customs.

All letters are sent untracked to keep costs affordable so will not include a tracking number

Yes! I ship mail club letters worldwide!

Due to the nature of mail club items all sales are final unless your item arrives damaged or incorrect.

Please email me within 14 days of delivery with clear photos so I can arrange a replacement or refund.

Please double-check your address at checkout. If you realise you have entered the incorrect address after checking out please contact me asap! Once the letters are shipped it is too late :(

If it has been more than 6 weeks since your shipping confirmation and your letter has not arrived, please contact me as soon as possible